A train the trainer program for aviation and hospitality builds how you teach, not what the regulator approves you to teach. The Bodhih Certified Train The Trainer (TTT) Program is a 4-day, general trainer-skills certification with 6+ assessed practice deliveries; it is not a DGCA or ICAO instructor approval, and it works alongside any authorisation your operator or regulator requires.
What this program is, and what it is not
It is a trainer-skills certification: how adults learn, how to design a session, how to deliver it and how to check whether behaviour changed. It is not a regulator-approved aviation instructor rating, and it does not authorise anyone to deliver mandatory safety training.
In aviation, who may teach regulated content is decided by the regulator and the operator's approved training programme. For flight crew, for example, a January 2026 DGCA draft on instructor authorisation sets flying-hour, recency and standardisation-check requirements for type rating instructors, with DGCA itself authorising them. For cabin crew, ICAO's Cabin Crew Safety Training Manual (Doc 10002) gives guidance to operators building competency-based training and to States approving those programmes. Requirements change, so always check the current Civil Aviation Requirements and your operator's training manual.
Plain position: the Bodhih Certified Trainer credential sits beside any DGCA, ICAO-aligned or operator instructor approval. It does not replace one, and nobody should present it as one.
Where it helps is everything that approval does not cover: turning a dense SOP into a session people remember, handling a tired batch at the end of a roster, giving feedback during a grooming check without killing morale, and showing a training manager that the session moved a service metric.
Who this page is for
It is for people whose job is to make others perform a standard consistently, in front of guests or passengers, often under time pressure.
Cabin crew and ground-staff instructors
Service, customer-handling, grooming and soft-skill modules; refresher and recurrent sessions where attention is the real problem.
Airport service trainers
Check-in, boarding-gate, lounge and special-assistance staff; short briefings delivered between shifts.
Hotel, F&B and front-office trainers
On-the-job training, pre-shift briefings, upselling, complaint handling and new-hire induction across departments.
Grooming and service-standards trainers
People who coach appearance, etiquette and service rituals, where feedback is personal and has to be handled carefully.
Real training situations in these sectors
The training formats in aviation and hospitality are short, frequent and delivered to people on rosters, so trainer skill shows up in minutes, not hours.
| Situation | What usually goes wrong | Skill the TTT works on |
|---|---|---|
| 10-minute pre-shift briefing in a restaurant or at a gate | Reading out notices; no one recalls them by mid-shift | Session openers, one clear objective, a check question before people leave |
| Recurrent service or soft-skill refresher | "We've heard this before" mood; experienced crew disengage | Andragogy, using participants' own incidents, handling the know-it-all |
| Grooming and uniform-standard audit | Feedback feels personal; trainees become defensive | Specific, behaviour-based feedback and questioning techniques |
| Complaint-handling role-play for front office | Role-plays turn into theatre with no debrief | Experiential activity design and Kolb-based debriefing |
| New-hire induction across a property or station | Information overload in the first week | ADDIE and Bloom's Taxonomy to sequence what is taught when |
| Virtual product or policy update for dispersed teams | Cameras off, silent chat | Virtual training techniques covered on Day 3 |
How the 4 days map to your work
The curriculum is the same for every sector; what makes it specific is that you bring your own module and redesign it during the program.
- Day 1 – adult learning. Knowles' andragogy, Kolb's cycle and Bloom's Taxonomy, applied to why experienced crew or hotel staff resist "basic" refreshers. You give a baseline delivery.
- Day 2 – design. ADDIE, Training Needs Analysis, experiential activities and storytelling. A useful exercise here is rebuilding a service-recovery module around a real guest or passenger complaint.
- Day 3 – platform skills. Voice, presence, the 7 types of difficult participants, questioning techniques and virtual delivery for multi-station or multi-property teams.
- Day 4 – evaluation and certification. Kirkpatrick's four levels, so you can link a session to observed behaviour or service scores, then your assessed final certification delivery.
You leave with a redesigned module, a competency report across 12 trainer skill areas and a certificate with a unique registration number verifiable at bodhih.com/verify/.
Choosing a module to bring
Bring a module you actually deliver and that you are allowed to adapt; customer-facing content works better than regulated safety content for this purpose.
Good choices include a guest-complaint handling session, a telephone etiquette module for reservations, a grooming-standards briefing, an upselling session for F&B servers, or a special-assistance passenger handling module. Avoid bringing mandatory emergency-procedure content that must follow an approved syllabus word for word; the program will not change regulated content, and you may not be allowed to share it outside your organisation anyway.
For training managers sending a team
Teams of three or more get a group discount, and in-house batches can be planned around rosters.
If you run an academy for an airline, ground-handling company or hotel group, an in-house batch lets the whole instructor team build a shared method, so a trainee hears the same feedback language at the gate, in the lounge and on the floor. See corporate train the trainer for how in-house batches work, and customer service train the trainer if your focus is purely service skills.
Fees, batches and what is included
Open batches in India cost ₹40,000 + GST per participant; international participants pay USD 500 for an open batch in India.
The fee includes the participant workbook, pre-course e-learning, 40 days of post-program micro-learning reinforcement, 3 trainer toolkits of your choice from a library of 100 (worth ₹8,997), a 45-minute 1-on-1 coaching session about 30 days after certification, the lifetime alumni community, and lunch and refreshments for classroom batches. Upcoming open batches include Mumbai (18–21 Nov 2026) and Bengaluru (9–12 Dec 2026); check the batch calendar on fees and upcoming batches. Under "Transform or Transfer", if by the end of Day 2 you do not feel you are getting transformative value, your enrolment moves to a future batch at no extra cost.
Sources
- ICAO – Cabin Crew Competency-based Training and Assessment (Doc 10002)
- TeamLease RegTech – DGCA draft on authorisation of instructors and line training captains (Jan 2026)
Frequently asked questions
Is the Bodhih TTT a DGCA-approved instructor course?
No. The Bodhih Certified Train The Trainer Program is a general trainer-skills certification. It is not approved by DGCA, ICAO or any aviation regulator and does not authorise anyone to deliver mandatory safety or emergency training. Instructor authorisation for regulated aviation content comes from the regulator and the operator's approved training programme. The TTT complements that by building design, delivery and evaluation skills.
Can cabin crew instructors benefit if they already hold an operator authorisation?
Yes, because authorisation confirms what you may teach, while the TTT works on how you teach it. Instructors often use it to improve recurrent sessions, service and grooming modules, feedback conversations and debriefs. You practise at least six times with expert feedback on your own content, which is hard to get inside a busy training department.
Is the program useful for hotel and F&B trainers?
Yes. Hotel and F&B trainers deliver pre-shift briefings, on-the-job training, upselling and complaint-handling sessions to staff on rotating shifts. The program covers adult learning, activity design, handling difficult participants and Kirkpatrick evaluation, all applied to the module you bring, so you leave with a redesigned session you can use the following week.
What content should I bring from an airline or hotel?
Bring a customer-facing module you deliver and are allowed to adapt, such as complaint handling, telephone etiquette, grooming standards or special-assistance passenger handling. Avoid bringing regulated safety content that must follow an approved syllabus or that your organisation does not permit you to share externally.
How much does the program cost?
For Indian open batches the fee is ₹40,000 + GST per participant. International participants pay USD 500 per participant for an open batch in India, non-residential. In-house and online batches outside India are quoted on request, and groups of three or more receive a discount. Call +91 99000 11603 or email solutions@bodhih.com.
Can an airline academy or hotel group run it in-house?
Yes. In-house batches can be arranged on request, which lets an instructor team build one shared method and schedule the four days around rosters. Contact Bodhih at solutions@bodhih.com or +91 99000 11603 to discuss team size, dates and whether the batch should be classroom or live online.